Returns & Refunds

MegaMac Return Policy

Changed Your Mind?

You have 14 days after receiving your order to inform us that you would like to cancel & return your order. You have a further 14 days to return it to us.

To return an order purchased from our online store, please inform us of your intent to return via Email, Live Chat or Telephone within 14 days of receiving your order.

To Return Your Purchase:

1. Notify us by sending an email to store@megamac.com. Please ensure your email includes the reason for your return, along with a few images of the product and its original packaging.
2. We’ll email you back with further returns information, including a Returns Merchandise Authorisation (RMA) number and returns document. 
3. For unopened products, we are able to offer a pre-paid Royal Mail label for most orders under 3kg, for which a £5.00 charge will be deducted from your refund. 
4. We are also able to offer a convenient DHL collection for all orders, for which a £10.00 charge will be deducted from your refund. 
5. Place the item(s) in the original shipping packaging, or any other solid carton box.
6. Place the returns document inside.
7. Close the bag/box and tape it securely.
8. Print and place the return label on the box on top of the existing delivery information.

Important Information

• Items should be returned in perfect condition with all seals and original product packaging intact.
• You must return everything that the product came with, including all cables and accessories. 
• Returns that are damaged or missing accessories/cables may not be accepted and may be sent back to the customer.
• All items returned should have a Return Merchandise Authorisation (RMA) number. Unidentified returns may be returned to the sender.
• We prefer that your items are returned through the MegaMac Royal Mail or DHL Returns service. However, you may return the goods by any secure transport. 
Please send the package to:

• Please note that we may not accept liability for goods that are not returned via our DHL or Royal Mail service.

Receiving a Refund

We will refund all costs paid by you associated with the product, except for any express delivery costs (when you have not selected standard delivery). We’ll provide you with a refund to your original payment method within 14 days.

All products should be returned unopened in their original packaging with all seals intact.

Please note that a deduction of 15% will be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary. This includes breaking the seals, damaging the product packaging or causing any damage to the product.

Faulty Items

Products That are Dead On Arrival (DOA):

If you feel your item is faulty on arrival, please contact us to fix any technical issues before organising a return, as most technical issues are resolved this way. Goods returned with no fault found are subject to a restocking / handling charge, thus by contacting the manufacturer’s technical support, we can avoid it by confirming the fault. 

For the most informed technical assistance, please contact the product manufacturer directly.

Products That Develop a Fault Within 30 Days of Delivery:

If a product develops a fault within 30 days of delivery. The product can be returned for a full refund (including express delivery costs) or exchanged for a brand new replacement. We will cover return postage costs in this instance provided the product is confirmed faulty. Please send all products with the items listed in the box in order for us to proceed with the return as this may be sent back to the customer if deemed not suitable for return by the supplier.

1. Notify us by sending an email to help@megamac.com.
2. Let us know if you want a replacement or a refund.
3. If you have contacted the manufacturer about the product with the fault, please include this information in your initial email. 
4. We’ll email you back with further returns information, including a Returns Merchandise Authorisation (RMA) number and returns document. 
5. We are able to offer a pre-paid Royal Mail label for most orders under 3kg. If your order is over 3kg, we are able to offer a pre-paid DHL label. 
6. Place the item(s) in the original shipping packaging, or any other solid carton box.
7. Place the returns document inside.
8. Close the bag/box and tape it securely.
9. Print and place the return label on the box on top of the existing delivery information.
10. When we receive the product, we will inspect and test it to confirm the fault.
11. If we find the item to be faulty we will issue you with a full refund or send a replacement item as per your request. 

Products That Develop a Fault After 30 Days and Up to 6 Months of Delivery:

If a product develops a fault after 30 days of delivery. The product can be returned for a repair or exchanged for a brand new replacement. Depending on the nature of the fault we will decide whether to repair or replace your faulty item. You will need to cover the costs of sending the product back to us and we will cover the costs of sending the repaired/replaced product back to you.  

If the attempt at repair/replacement is unsuccessful then you are entitled to a refund providing you are within 6 months of taking delivery of the product. 

1. Notify us by sending an email to help@megamac.com.
2. If you have contacted the manufacturer about the product with the fault, please include this information in your initial email. 
3. We’ll email you back with further returns information, including a Returns Merchandise Authorisation (RMA) number and returns document. 
4. Place the item(s) in the original shipping packaging, or any other solid carton box.
5. Place the returns document inside.
6. Close the bag/box and tape it securely.
7. Print and place the return label on the box on top of the existing delivery information.
8. When we receive the product, we will inspect and test it to confirm the fault.
9. If we find the item to be faulty we will attempt to repair/send to the manufacturer for repair or send a replacement item. 

Products That Develop a Fault After 6 Months of Delivery:

If a product develops a fault after 6 months of delivery, you will need to prove that the product was faulty at the time the goods were delivered to you. If you can prove that the product is faulty then the product can be returned for a repair or exchanged for a brand new replacement. Depending on the nature of the fault we will decide whether to repair or replace your faulty item. You will need to cover the costs of sending the product back to us and we will cover the costs of sending the repaired/replaced product back to you.

1. Notify us by sending an email to help@megamac.com.
2. If you have contacted the manufacturer about the product with the fault, please include this information in your initial email. 
3. We’ll email you back with further returns information, including a Returns Merchandise Authorisation (RMA) number and returns document.
4. Place the item(s) in the original shipping packaging, or any other solid carton box.
5. Place the returns document inside.
6. Close the bag/box and tape it securely.
7. Print and place the return label on the box on top of the existing delivery information.
8. Ship the item back to us using your preferred carrier. If you wish we can arrange for a Royal Mail label for £5 or DHL label and collection for £10. 
9. When we receive the product, we will inspect and test it to confirm the fault.
10. If we find the item to be faulty we will attempt to repair/send to the manufacturer for repair or send a replacement item. 

Contact The Manufacturer: 

Please contact the manufacturer of your product to confirm that the product is faulty and then contact us via help@megamac.com to initiate a return. Please include Live Chat or email transcripts from the manufacturer confirming your fault - this will expedite the process.

When a direct replacement for the exact model number or part number is not available, we will replace with an equivalent or higher graded item. In the event that an acceptable product replacement cannot be found, a refund may be offered at our discretion.